Privacy notice
This page explains how we handle the information you provide when you submit a request or contact support. We focus on using your details only for planning, communication, and request follow-up.
Information we collect
When you submit a request or contact support, you may provide:
- Contact details (name, email, phone)
- Trip planning details (preferred date, group size, and notes)
- Accessibility or special requirements you choose to share
- Message content sent to our support team
How we use your information
We use your information to:
- Confirm availability and manage request follow-up
- Communicate with you about dates, timing, and preparation
- Support planning needs you mention in your message
- Respond to questions you send to our team
We don’t use your data in ways unrelated to your request or support needs.
Data care & sharing
We take reasonable steps to protect the information you share and restrict access to staff involved in handling requests.
In order to coordinate the experience you request, limited information may be shared with relevant partners as needed for confirmation and fulfillment.
If you’d like to update or ask about your request details, contact our support team.
Your choices
- You can request updates to your submission details if plans change.
- You can contact support to ask questions about how your request is handled.
- If you opt in to email updates, you can withdraw consent by contacting support.
Need help with privacy questions?
Send a message through our support page and we’ll respond with clear answers.